Shipping Policy

This policy applies to orders shipped to the United States, the United Kingdom, and Canada. By placing an order you agree to this Shipping Policy together with our Returns & Refund Policy, Terms of Service, and Privacy Policy. PrintRune is the seller and merchant of record for every order placed on this site.

1. Production Times

Every PrintRune product is made to order — production starts only after you buy, and we hold no finished stock.

• Production start: usually within 12 hours of your order. Because items are custom-made, an order cannot be changed or cancelled once production has begun (see Section 5).
• Production facilities: orders are produced by our fulfilment partners in the United States, Vietnam, and China. The facility is chosen automatically per order based on the product and operational factors.
• Production duration: 2–5 business days (Monday–Friday, excluding holidays) for printing, quality control, and hand-off to the carrier. Complex products and peak volume can extend this.
• Split shipments: when items in one order are produced at different facilities, they may arrive as separate packages with separate tracking numbers. This is normal and not grounds for a refund.

2. Shipping Rates and Delivery Estimates

Shipping is calculated and shown at checkout before you pay — no hidden charges. Current standard rates:

Total delivery time = production (2–5 business days) + transit. Most orders arrive within 7–15 business days of purchase. All timeframes are good-faith estimates rather than guarantees; peak periods (holidays, sales events) can add 2–7 days, and orders produced at overseas facilities may land at the upper end of the range.

Rates can change; the amount displayed at your checkout always controls. Carrier fees for address correction or redelivery are not included and remain the customer's responsibility (see Section 5).

3. Shipping Coverage

• United States: all 50 states and the District of Columbia; US territories (Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands); residential and business addresses; most P.O. Boxes and APO/FPO addresses (please check with us before ordering to a P.O. Box or APO/FPO). Deliveries to Alaska, Hawaii, and territories can take noticeably longer — territory deliveries typically run 15–25 business days.
• United Kingdom: England, Scotland, Wales, and Northern Ireland.
• Canada: all provinces and territories; remote regions may take longer.

4. Carriers and Tracking

• Carriers: US orders are delivered primarily by USPS; UK orders by Royal Mail and Evri; Canadian orders by Canada Post. Orders produced overseas travel on cross-border services (such as YunExpress or 4PX) that hand off to a local last-mile carrier. Carrier selection is automatic, based on routing.
• Tracking: every order gets a tracking number, sent by email and shown in your order dashboard once production is initiated.
• Update cadence: tracking is not real-time. A "label created / pre-shipment" status for the first 2–5 business days before the first carrier scan is normal, with scans typically every 1–2 days afterwards.
• No movement for 7 business days? Email support@printrune.com and we will open a carrier inquiry.
• Marked delivered but nothing arrived? Check common drop-off spots and the tracking detail (delivery time, photo if available), then contact us — we will investigate with the carrier and file a claim where appropriate (see Section 7).

5. Order Changes, Cancellations, and Addresses

Because products are made to order, the window for changes is short. To request one, email support@printrune.com with your order number or confirmation email.

Cancellations

• Within 12 hours of ordering, and before production starts: full refund.
• After 12 hours, or once production has begun: cancellation is no longer possible.
• In multi-item orders, items that have not entered production can be cancelled individually.
• Approved cancellations are refunded within 5–10 business days.

Address changes

• Within 12 hours / before production: changed free of charge where feasible.
• After 12 hours but before shipment: we make reasonable efforts; if the change cannot be applied in time, the order ships to the original address.
• After shipment: addresses cannot be changed — contact the carrier directly where they allow delivery adjustments.

Incorrect or incomplete addresses

Entering a complete, accurate address (unit number, postcode/ZIP, business name where relevant) is your responsibility. If a package comes back because of an address error, reshipment costs are yours and the original shipping charge is not refunded.

Returned to sender / refused packages

If we or the carrier ask you to act (pickup, rescheduling, address confirmation) and the package is returned because no action was taken within the carrier's window (typically 3–5 days), reshipment may require an extra charge — contact us and we will review your case. Refusing delivery of a made-to-order item generally forfeits the product refund, and shipping is non-refundable; we recommend accepting the package, inspecting it, and contacting us if anything is wrong.

6. Delays

Delivery estimates are not binding, and a delay by itself does not qualify for a refund unless the package is confirmed lost. Weather, carrier capacity, customs processing, and peak demand are the usual causes. If tracking stalls, allow 2–3 extra days, then contact us and we will escalate with the carrier. A delayed shipment still shows tracking activity; we treat a package as lost only after 10+ days without movement, confirmed with the carrier (see Section 7).

7. Lost, Damaged, or Incorrect Deliveries

• How to report: email support@printrune.com with your order number, a description, and supporting evidence (photos or video for damage, tracking reference for transit issues). We reply within 24–48 hours.
• Covered: manufacturing defects, transit damage, incorrect items, and carrier-confirmed losses — reported within 30 days of delivery (or expected delivery). Damage should be reported with photos within 48 hours of delivery.
• Not covered: normal print-on-demand variation, customer selection errors, and reports outside the stated windows.
• Delivered then lost or stolen: where tracking confirms delivery to the address you provided, the order is treated as delivered — but contact us anyway and we will help with next steps, including a carrier claim where available.
• Resolution: approved claims receive a replacement (usually with no return required) or a refund, processed within 1–3 business days of approval; refunds reach your original payment method within 5–10 business days.

8. Customs and Import Charges

Where we collect applicable taxes at checkout, nothing further is owed to us for those taxes. However, because some orders are produced and shipped internationally, the destination country may charge customs duties or import taxes on delivery — particularly for higher-value orders. Where these apply, you are the importer of record and responsible for paying them; they are not included in our prices or shipping fees. A refund is not available where a shipment is abandoned or returned because import charges were not paid.

9. Liability and Your Consumer Rights

Production and delivery times are good-faith estimates. We are not liable for delays caused by events beyond our reasonable control (carrier disruptions, severe weather, customs actions, infrastructure failures). To the extent the law permits, our liability for any order is limited to the value of that order. Nothing in this policy limits any non-excludable right you hold under the consumer-protection law of your jurisdiction — including US federal and state law (California included), the UK Consumer Rights Act 2015, and Canadian provincial law. Where this policy conflicts with such a right, the right prevails.

10. Contact and Updates

• Email: support@printrune.com (fastest; replies within 24–48 hours)
• Phone: +1 (307) 381 2969
• Support hours: 9 AM – 6 PM ICT (7 PM – 4 AM PDT / 10 PM – 7 AM EDT)

When you write in, include your order number, the product, a description of the issue, any evidence, and your preferred resolution.

We may update this policy from time to time; changes take effect when posted with a new "Last updated" date. Orders already placed are honoured under the version in effect at purchase.